Privacy Policy
Who we are
Curly Tail Artisans (CTA) is a sole proprietorship based in the Netherlands.
Our website address is: https://curlytailartisans.com
For privacy-related questions or requests concerning your personal data, please contact us at curlytailartisans.contact@gmail.com.
Comments
When visitors leave comments or reviews on our site, we collect the information shown in the comments or review form, as well as the visitor’s IP address and browser user agent string to help detect spam.
Media
If you upload images to our website, you should avoid uploading images that contain embedded location data (EXIF GPS). Visitors to the website may be able to download and extract location data from images uploaded to the site.
Cookies
Our website uses cookies to provide essential functions, improve your browsing experience, and help us operate our website and online store.
If you leave a comment or review on our site, you may opt in to saving your name, email address and website in cookies. These cookies are for your convenience so that you do not have to enter your details again when you leave another comment or review.
If you visit our login page, we may set a temporary cookie to determine whether your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
When you log in to your account, we use cookies to save your login information and certain display preferences.
WooCommerce also uses cookies to keep track of items in your shopping cart and to support the checkout process.
Embedded content from other websites
Our website may include embedded content from other websites, such as videos, images, or social media posts. Embedded content from other websites behaves in the same way as if you had visited the other website directly.
These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with the embedded content. Their use of your data is subject to their own privacy policies.
Who we share your data with
We share your personal data with third-party service providers when necessary to operate our website, process orders, accept payments, and deliver products to you.
This may include payment service providers, shipping providers, website hosting providers, and other service providers that support the operation of our online store. We only share the information necessary for these purposes.
How long we retain your data
We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including processing orders, providing customer support, maintaining customer accounts, and meeting our legal and accounting obligations.
If you leave a comment or review, the comment or review and its metadata may be retained for as long as necessary to manage and maintain the website.
If you create an account on our website, we store the personal information you provide in your user profile. You can request access to, correction of, or deletion of your personal data, subject to any information we are legally required to retain.
Order information may be retained for the period required by applicable tax and accounting laws.
What rights you have over your data
If you have an account on our website, have placed an order, or have left a comment or review, you can request a copy of the personal data we hold about you, including any data you have provided to us.
You can also request that we correct or delete your personal data, subject to any information we are legally required to keep.
You may also have other rights under applicable data protection laws, including the right to object to or restrict certain processing of your personal data.
To exercise your rights, please contact us through the contact form on our website.
Where your data is sent
Some of your personal data may be processed by third-party service providers that we use to operate our website, process payments, fulfil orders, provide shipping services, or detect spam.
These service providers may process your data in countries outside the Netherlands or the European Economic Area (EEA). Where required by applicable data protection laws, we take appropriate measures to ensure that your personal data is adequately protected.
What we collect and store
When you place an order on our website, we collect the personal information you provide during the checkout process. This includes your first name, last name, address, country or region, postcode, town or city, phone number, and email address. You may also choose to provide a company name or additional information in the order notes.
We use this information to process and fulfil your order, arrange delivery, provide customer support, process refunds or complaints, and comply with our legal and accounting obligations.
We may also collect information about your use of our website, such as your IP address, browser type, and information about the products you view or add to your shopping cart. This information may be used to operate and improve our website and online store.
If you create an account, we store the information you provide in your account so that it can be used for future orders and account management.
Payments
We accept payments by card, iDEAL | Wero, and direct bank transfer.
Card and iDEAL | Wero payments are processed through our payment service provider, WooPayments. When you make a payment, information necessary to process the transaction may be shared with the payment service provider, including your name, email address, billing information, order information, and payment-related information.
If you choose to save your payment information for future purchases, this information may be securely stored and managed by the payment service provider in accordance with its own privacy policy and security practices.
If you choose to pay by direct bank transfer, we will use the information you provide to process and fulfil your order and to manage the payment.
Our payment service providers may process your personal data in accordance with their own privacy policies and terms.
Shipping
We may share the personal information necessary to fulfil and deliver your order with shipping providers.
This may include your name, shipping address, postcode, town or city, country or region, phone number, email address, and order information.
We currently use PostNL for shipping, but may use other shipping providers in the future. Shipping providers may use your personal data to arrange and deliver your order and to provide shipping-related services.
Contact forms
When you contact us through the contact form on our website, we collect the information you provide in the form, such as your name, email address, and the content of your message.
We use this information to respond to your enquiry, provide customer support, and handle requests related to our products, orders, or services.
We retain contact form submissions only for as long as necessary to respond to your enquiry and manage our business, unless we are legally required to retain the information for a longer period.
Customer accounts
If you create an account on our website, we store the personal information you provide in your account, such as your name, address, email address, and phone number.
Your account allows you to view your order history and manage your account information. You can request access to, correction of, or deletion of your personal data, subject to any information we are legally required to retain.
Legal basis for processing your personal data
We process your personal data on the following legal bases, depending on the purpose for which it is collected:
- To process and fulfil your orders: processing is necessary for the performance of a contract with you.
- To process payments and arrange delivery: processing is necessary to fulfil our contractual obligations and provide the services you have requested.
- To comply with tax, accounting, and other legal obligations: processing is necessary to comply with a legal obligation.
- To respond to enquiries and provide customer support: processing is necessary for us to respond to your requests and manage our business.
- To operate, maintain, and improve our website and online store: processing may be based on our legitimate interests, where appropriate and where those interests do not override your rights and freedoms.
- Where we ask for your consent, such as for certain marketing activities, processing is based on your consent. You may withdraw your consent at any time.